# alpargatauris

> Public Help Center articles for alpargatauris.

Use these links as concise, text-first sources for customer-facing support policies and FAQs.

Each linked article is the Markdown representation of the public Help Center article URL with `.md` appended.

## Articles

- [How do I subscribe to the Alpargata Uris Newsletter?](https://help.alpargatauris.com/en-US/how-do-i-subscribe-to-the-alpargata-uris-newsletter-47464.md): Simply enter your email address in the Newsletter section at the bottom of our website. If you have an account, you can also subscribe through the Newsletter Sign-Up option in your account settings. By subscribing, you’ll receive the latest news, new
- [How to place an order](https://help.alpargatauris.com/en-US/how-to-place-an-order-44460.md): Follow these simple steps to place an order on alpargatauris.com:. Browse ProductsExplore our collection and select the items you want to buy. Use Filters (Optional)Narrow your search by size, type, price, color, and more. Add to CartClick Add to Car
- [How do I know an order has been confirmed](https://help.alpargatauris.com/en-US/how-do-i-know-an-order-has-been-confirmed-44461.md): After confirming your payment and providing your contact details, an “Order Confirmation Page” will appear showing that your order was successful, along with your order number. You will also receive a confirmation email. If you don’t receive the emai
- [How do I track my order?](https://help.alpargatauris.com/en-US/how-do-i-track-my-order-44462.md): After you place your order, you’ll receive a confirmation email with all your order details. Once your order has shipped, we’ll send another email with the expected delivery date and a tracking link. You can also check your order status anytime by lo
- [Is registration mandatory for placing an order?](https://help.alpargatauris.com/en-US/is-registration-mandatory-for-placing-an-order-44464.md): No, you can place an order as a guest without creating an account. However, registering makes future purchases faster, as your name, address, and the last four digits of your credit card are saved securely. By creating an account, you’ll also receive
- [Are there any hidden charges?](https://help.alpargatauris.com/en-US/are-there-any-hidden-charges-44475.md): No! For orders within the UAE, all charges, including VAT, are clearly displayed during checkout. For international shipping to GCC countries, all fees are included in our shipping costs. If you believe there might be additional VAT or customs charge
- [Can I change my Order?](https://help.alpargatauris.com/en-US/can-i-change-my-order-45769.md): We can only change orders that haven’t started processing.Once it’s marked “Preparing for Shipping,” “Shipping,” or “Delivered,” changes aren’t possible. Need help? Contact our support team via the helpdesk 💬
- [Where do you ship?](https://help.alpargatauris.com/en-US/where-do-you-ship-45770.md): We currently ship to the UAE, Qatar, Saudi Arabia, Bahrain, Kuwait, and Oman. If you’d like to ship to a country outside of these, please contact our support team via the helpdesk, and we’ll be happy to assist.
- [How long does it take to ship my order?](https://help.alpargatauris.com/en-US/how-long-does-it-take-to-ship-my-order-45771.md): After placing your order, it usually takes 24–48 hours to process. Standard shipping times:. UAE: 1–2 days. KSA, Oman, Bahrain, Kuwait, Qatar: 3–6 days. You’ll also see the estimated delivery time when selecting your shipping method before confirming
- [What are the payment methods available?](https://help.alpargatauris.com/en-US/what-are-the-payment-methods-available-44473.md): You can pay on our website using Apple Pay, Google Pay, debit cards, or credit cards. For orders in the UAE, we also offer Cash on Delivery. Simply choose your preferred payment method during checkout.
- [Are there any shipping charges?](https://help.alpargatauris.com/en-US/are-there-any-shipping-charges-44476.md): UAE orders under AED 300: A shipping fee applies. Standard Delivery: AED 20, delivered the next working day. Same-Day Delivery: AED 28. Place your order before 3:00 PM (Dubai) or 1:00 PM (Sharjah, Ajman, Abu Dhabi) to receive it the same day between
- [How fast does the order ship?](https://help.alpargatauris.com/en-US/how-fast-does-the-order-ship-44477.md): UAE orders: We ship within 24 hours of order confirmation. Orders placed before 10:00 PM will be delivered the next day between 9:00 AM and 10:00 PM. International orders: Delivery times depend on our shipping partner (Aramex) and may take up to 6 wo
- [Where do you ship?](https://help.alpargatauris.com/en-US/where-do-you-ship-45772.md): We currently ship to the following countries: UAE, Kuwait, Bahrain, Qatar, Oman, and KSA. If you’d like to ship to a country outside of these, please reach out to our support team via the helpdesk. We’ll be happy to assist!
- [How long does it take to ship my order?](https://help.alpargatauris.com/en-US/how-long-does-it-take-to-ship-my-order-45773.md): Once you place your order, it usually takes 24–48 hours to process before it’s ready for delivery. Standard delivery times:. UAE: 1–2 days. KSA, Oman, Bahrain, Kuwait, Qatar: 3–6 days. You’ll also see the estimated delivery time when selecting your s
- [Do you offer fast shipping?](https://help.alpargatauris.com/en-US/do-you-offer-fast-shipping-45774.md): Yes! We offer Same-Day Delivery in Dubai, Sharjah, Ajman, and Abu Dhabi. Place your order by 3:00 PM (Dubai) or 1:00 PM (Sharjah, Ajman, Abu Dhabi). Receive your order the same day between 4:00 PM and 10:00 PM. This service costs AED 28. Note: Same-D
- [How can I track my package?](https://help.alpargatauris.com/en-US/how-can-i-track-my-package-45775.md): After placing your order, you’ll receive a confirmation email with all your order details. Once your order is shipped via Quiqup, we’ll send another email with the expected delivery date and a tracking link (if tracking is available for your chosen d
- [What if I am not home?](https://help.alpargatauris.com/en-US/what-if-i-am-not-home-45777.md): Our delivery team will call you before your order arrives to check if you’re available. If you’re not home:. A new delivery will be scheduled for the next day, or. Our delivery partner will contact you to arrange a convenient delivery date (this may
- [Will I pay taxes for international shipping?](https://help.alpargatauris.com/en-US/will-i-pay-taxes-for-international-shipping-45778.md): No, you won’t! You don’t need to pay any extra taxes. Our delivery partner handles customs clearance, and the local VAT is already included in both the product price and shipping fees.
- [Do you accept returns?](https://help.alpargatauris.com/en-US/do-you-accept-returns-45779.md): Yes! We gladly accept returns under the following conditions:. The item was purchased from our online store. The item is unused and in its original condition. The return or exchange request is made within 7 days of delivery. The return is completed w
- [Can I exchange an item?](https://help.alpargatauris.com/en-US/can-i-exchange-an-item-45780.md): Yes! We accept exchanges, which follow the same conditions as our returns policy. To request an exchange:. Visit our Return & Exchange Center, or. Contact our support team and let them know you’d like to exchange your item for another when preparing
- [Are returns free?](https://help.alpargatauris.com/en-US/are-returns-free-45781.md): Returns within the UAE are free. To start your return, simply fill out the return form here. For returns from outside the UAE, shipping costs are the buyer’s responsibility. Need help? Our support team is just a message away via the helpdesk.
- [How long it takes to process a return?](https://help.alpargatauris.com/en-US/how-long-it-takes-to-process-a-return-45782.md): We confirm returns within 7 days after receiving your package at our warehouse. Once your return is accepted, your refund, exchange, or store credit will be processed within 7 days.
- [What is the availability of the product listed](https://help.alpargatauris.com/en-US/what-is-the-availability-of-the-product-listed-44471.md): If a product is not currently available on alpargatauris.com, please feel free to email us at web.orders@alpargatauris.com or reach out through our social media channels. Our team will check the stock and get back to you with information on availabil
- [How do I know my shoe size? What is the guarantee of colour of the product?](https://help.alpargatauris.com/en-US/how-do-i-know-my-shoe-size-what-is-the-guarantee-of-colour-of-the-product-44472.md): We do our best to make product images and descriptions as accurate as possible so you can see the true look and feel. If you need help with sizing, click the “Size Guide” link located below the “Add to Cart” button for recommendations.
- [How do I know my shoe size?](https://help.alpargatauris.com/en-US/how-do-i-know-my-shoe-size-48009.md): All our shoes are listed in European (EU) sizes. You can find the Size Guide below the “Add to Cart” button on each product page. Please note that sizes and fit may vary between brands, so the size chart should be used as a general guide.
- [Do you have physical stores?](https://help.alpargatauris.com/en-US/do-you-have-physical-stores-45787.md): Yes! Visit our stores to see our products in person.Find all locations on our Store Locator.
- [Do you have physical stores?](https://help.alpargatauris.com/en-US/do-you-have-physical-stores-44480.md): Yes! You can visit our shops in the UAE to see our products in person.For detailed locations and addresses, please check our Retail Shops page.
- [How to redeem points](https://help.alpargatauris.com/en-US/how-to-redeem-points-44469.md): How to Redeem Your Points 🎁✨. Log in to your profile at www.alpargatauris.com using your email. View all your orders, available points, and redemption options. Make sure you have an active account with us.If you didn’t create an account during your
- [Do you offer a referral program? How does it work?](https://help.alpargatauris.com/en-US/do-you-offer-a-referral-program-how-does-it-work-45784.md): Yes! We appreciate you sharing Uris with your friends and family, so we’ve created a referral program just for you. To refer someone, simply create an account on our online store. Then, visit your profile page to get your personalized referral link.